PCGameSupply.com Valid Code Guarantee

Last Updated: January 30th, 2026

PC Game Supply is committed to delivering authentic, valid, and redeemable digital product codes. This Valid Code Guarantee explains what we guarantee, how to request support, and how this guarantee works in conjunction with our Refund Policy and Terms of Service.

What We Guarantee

• Valid
• Unused
• Unredeemed
• Redeemable on the appropriate platform
• Delivered directly from the publisher or authorized distributor at the time of purchase

When you purchase from PC Game Supply, you can be confident that the product code delivered has only been delivered to and seen by you.

Official Code Distribution

• Generated or sourced directly from publishers or authorized partners
• Delivered only to the purchaser’s account and registered email (or gift recipient email, if applicable)

This official distribution method allows us to guarantee that the code you receive is authentic and redeemable at the time of delivery.

What This Guarantee Covers

• If a product code fails to redeem due to a verified technical issue, and the issue is not caused by user error, PC Game Supply will:
• Investigate the issue
• Replace the code or otherwise resolve the issue, at our discretion

This guarantee is intended to ensure you receive a working digital product, not to provide a refund after delivery.

What This Guarantee Does NOT Cover

• Incorrect code entry
• Attempting redemption on the wrong platform, region, or account
• Account bans, restrictions, or eligibility issues imposed by third-party platforms
• Attempted resale, transfer, or sharing of the code
• Codes redeemed by anyone other than the original purchaser
• Delays or failures caused by third-party service outages

Timeframe to Report Issues

Claims under the Valid Code Guarantee must be submitted within 24 hours of code delivery.

• Verify the integrity of the code
• Confirm it has not been redeemed
• Resolve issues efficiently and securely

Claims submitted outside this window may not be eligible for resolution.

How to Submit a Valid Code Guarantee Claim

To request assistance, email [email protected] with the subject line:
“Valid Code Guarantee Claim – Order #[Your Order Number]”

Your email must include:

• Order number
• Product name
• The product code in question

• A screenshot of the redemption attempt showing the error message
• A screenshot of the redemption history of the account used
• A screenshot showing the account holder name and billing address associated with the platform account

Failure to provide the required information may delay or prevent resolution.

Relationship to Refund Policy

This Valid Code Guarantee operates in accordance with our Refund Policy and Terms of Service.

• All digital code sales are final after delivery
• This guarantee does not create a right to a refund
• Resolution may include replacement or correction, not reimbursement

Please review our Refund Policy here:
👉 https://www.pcgamesupply.com/refund-policy

Personal Use Limitation

This guarantee applies only to the original purchaser and to codes redeemed on the purchaser’s account. It does not apply to gifted, resold, transferred, or shared codes once delivered.

Contact & Support

If you experience an issue redeeming a product code, contact our support team promptly:
📧 [email protected]

Our team is here to ensure you receive a valid, working digital product and a smooth purchasing experience.